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Oh, the power of a personal note. It need not be elaborate–just a few phrases handwritten on a nice note card and dropped in the mail. What an easy yet high-impact tool for making a good impression and strengthening relationships. Because all too few people write personal notes nowadays, doing [...]
Great work alone rarely keeps clients happy: professionals also need strong relationships to bolster their client connections–particularly across cultures.
Professionals can begin building rapport with potential clients from other cultures–even while giving speeches and other presentations. I was reminded of this a few days ago while I listened to Sir Howard Davies, Director of the London [...]
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